Service Quality Specialist
Benefits with the role
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Porsche Centre Bristol is seeking a dedicated and proactive Service Quality Specialist to join our Aftersales team. This is an exciting opportunity for an experienced automotive professional to take ownership of workshop quality standards and play a key role in delivering an exceptional customer experience.
This position is ideally suited to an experienced Vehicle Technician looking to progress their career in a new direction while utilising their technical expertise and industry knowledge.
We would also welcome applications from established Service Advisors, Workshop Team Leaders, or individuals with significant Warranty administration experience who possess the confidence and credibility to work closely with technicians and support improvements in workshop efficiency, productivity, and quality standards.
Key Responsibilities
- Conduct quality control inspections on completed vehicles to ensure work is completed to the highest standard.
- Support the delivery of a "right first time" approach to vehicle repairs and servicing.
- Oversee warranty submissions and ensure compliance with Porsche warranty requirements and regulations.
- Work closely with workshop and aftersales teams to identify and promote continuous improvement opportunities.
- Liaise with customers where required, providing professional support and technical explanations.
- Ensure all processes and procedures are carried out in accordance with Porsche standards and operational guidelines.
An integral part of this role involves managing warranty processes and ensuring all claims meet Porsche requirements. As such, a strong understanding of motor industry practices, workshop procedures, and quality standards is essential.
Essential Skills and Qualifications
To be successful in this role, you will ideally have:
- NVQ Level 3 qualification in Vehicle Maintenance and Repair, or equivalent automotive industry experience.
- Previous experience in vehicle quality control, workshop supervision, or a similar quality-focused role.
- Strong knowledge of warranty procedures and workshop management systems.
- Experience within a manufacturer-franchised dealership environment would be advantageous.
- A full UK Driving Licence.
We are looking for a highly organised and detail-oriented individual with excellent communication skills and the ability to positively influence and support colleagues across the Workshop and Aftersales teams. You will be passionate about operational excellence and committed to maintaining the exceptionally high standards associated with the Porsche brand.
Working at Porsche Centre Bristol
Explore locationOur Porsche Centre in Bristol opened in 2003 and has seen new models emerge to the market, including the all-electric Porsche Taycan. Porsche celebrated their 75th anniversary in 2023, and Dick Lovett has been representing the brand for over 50 years. Our staff are as passionate about the brand as our customers are, and strive to deliver excellent customer service.
Porsche Centre Bristol is located a short distance from the M5 motorway at Junction 17 and is commutable from Bristol City Centre and surrounding areas in the South West of England.
Working in the Service team
Explore teamWorking in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
Service Quality Specialist
