Experience Manager
Benefits with the role
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Some brands are simply in a class of their own. Ferrari is one of them.
Ferrari Swindon, part of the award winning Dick Lovett Group, is looking for an Experience Manager who understands that for Ferrari clients, every interaction is part of the ownership story. Your role is to make every chapter exceptional.
The Role
This isn't a traditional customer experience position. As Ferrari Experience Manager, you are the custodian of the client relationship; from the moment someone first encounters the brand to decades of loyal ownership. You'll shape the client journey across the showroom, workshop, digital channels and live events, ensuring every touchpoint reflects the exclusivity and emotion that makes Ferrari unlike anything else.
Key Responsibilities
Responsibilities include but are not limited to:
Client Experience & Relationships
You'll personally manage relationships with Ferrari prospects and owners, many of them high net worth individuals who expect discretion, attention to detail, and a genuinely personalised approach. You'll be the face they trust and the voice they hear when it matters most.
CRM & Data
You'll own the dealership's CRM system end-to-end; maintaining clean records, tracking every enquiry and follow-up, and using data-driven insights to inform personalised communications and event invites to support the wider marketing activity.
Events & Brand Experiences
From intimate private previews and model launches to track days and international brand events, you'll plan and deliver experiences that leave a lasting impression. You'll manage every detail; suppliers, logistics, hosting, and post-event reporting.
Digital & Social Media
You'll manage Ferrari Swindon's social channels and digital presence, ensuring content is consistently on brand, visually exceptional and commercially effective. You'll oversee website updates, email campaigns, and support wider digital marketing activity.
Performance & Collaboration
You'll track ROI and event performance, manage budgets responsibly, and work collaboratively with Sales and Aftersales to ensure a seamless, Ferrari journey at every stage.
Essential Skills and Qualifications
You bring at least 3–5 years of experience in a luxury, premium or high end client facing role. You’ll understand instinctively what ‘exceptional’ looks and feels like. Specifically, you will have:
- A degree in Marketing, Events or a related subject
- Proven experience engaging confidently with HNW or UHNW individuals, with the discretion it requires
- A demonstrable track record of planning and delivering high end events, from ideations through to execution
- Hands on CRM experience and a genuine commitment to data accuracy and insight (Salesforce experience advantageous)
- Strong digital and social media skills, with an eye for luxury brand presentation
- Exceptional organisation, attention to detail, and the ability to manage multiple priorities without dropping a ball
This is a role for someone who takes personal pride in their work, thrives under pressure, and genuinely loves creating moments that people remember.
Working at Ferrari Swindon
Explore locationDick Lovett Ferrari Swindon is situated on Frankland Road, which is a short distance from Junction 16 of the M4 motorway. Our flagship dealership opened in 2012, and the Ferrari brand has been the pinnacle of Dick Lovett since we began representing Ferrari in 1971 as an official Dino dealer.
When you join the team at Ferrari, you become part of a unique, passionate team with a drive to create a future-focused team in which their people are their greatest asset. The pairing of the Ferrari brand with the support of a family-run company, is a recipe for a successful career and a brilliant future.
Working in the Marketing, Database and CRM team
Explore teamJoining our Marketing Team offers an exciting opportunity for individuals with a passion for unleashing creativity and thinking outside the box.
As a member of our Team, you will play an important role in developing and executing innovative marketing campaigns. Your expertise will be essential in creating compelling content and implementing digital marketing strategies that effectively engage our target audience. By bringing fresh ideas and a creative approach to our marketing efforts, you will help us stand out from the competition.
Experience Manager
