Service Team Leader
Benefits with the role
- Bonus scheme
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.
This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.
This role is 42.5 hours per week and attracts an OTE £45,000.
Key Responsibilities
Key responsibilities:
· Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
· Seeing customers to support and help the efficiency of the front desk.
· Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
- Achieve both the business and manufacturer KPIs for performance leading.
· Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
- Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
- Manage the collection and delivery diary including allocating jobs to drivers.
- Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
- Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
- Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential Skills and Qualifications
Essential Skills:
- At least 5 years of experience of working as a Service Advisor in a franchised dealership
- Experience as a Team Leader or Deputy Service Manager
- Experience of and confidence in resolving customer feedback in a timely manner
- Knowledge of Microsoft Office, Excel and Kerridge
- Familiarity of warranty procedures would be advantageous
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
Working at Porsche Centre Tewkesbury
Explore locationPorsche Centre Tewkesbury is the furthest North of our Porsche Centres and can be accessed from the M5 Motorway at Junction 9. Porsche believes that “people are the real engine” that drive the business forward.
Since opening its doors in 2014, the team at Tewkesbury have worked hard to deliver fantastic customer service to our customers in Cheltenham, Gloucestershire, the Cotswolds, Worcestershire, parts of Oxfordshire, and the surrounding areas. With exciting models and new technology coming to market, it has never been a better time to join the Porsche marque.
Working in the Service team
Explore teamWorking in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
Service Team Leader
