Service Quality Specialist
Benefits with the role
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Our Porsche workshop in Tewkesbury is looking for a Service Quality Specialist to join our team and take ownership of quality control in the workshop.
An important part of this role also includes overseeing Warranty admissions and ensuring they meet Porsche regulations, so if you have experience in a busy workshop department and want to take the next step in your career in the automotive industry, this is a great opportunity to progress and develop your skillset.
This role attracts an OTE of £43,000 with a brilliant benefits package. If you are a Vehicle Technician looking for a change, this is a great way to utilise all of your technical experience and develop your skillset.
Key Responsibilities
• Technical preparation & set up in line with brand and group standards
• Warranty evidence gathering, administration and submission
• Provide control of quality and of repairs
• Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to
• Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times
• Live technical guidance for Technicians and customers if necessary
Essential Skills and Qualifications
• 3 year's technical experience in a main dealer set up
• Knowledge of warranty procedures and workshop systems would be advantageous
• Full UK Driving Licence
We are looking for someone personable, with fantastic communication skills and the ability to drive a team forward. You should strive for operational excellence, be well organised and be able to demonstrate a strong attention to detail.
Our customers are as passionate about the Porsche brand as we are, so if you have the experience and enthusiasm to take on a new challenge we are looking for, we would be interested to hear from you.
We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.
Working at Porsche Centre Tewkesbury
Explore locationPorsche Centre Tewkesbury is the furthest North of our Porsche Centres and can be accessed from the M5 Motorway at Junction 9. Porsche believes that “people are the real engine” that drive the business forward.
Since opening its doors in 2014, the team at Tewkesbury have worked hard to deliver fantastic customer service to our customers in Cheltenham, Gloucestershire, the Cotswolds, Worcestershire, parts of Oxfordshire, and the surrounding areas. With exciting models and new technology coming to market, it has never been a better time to join the Porsche marque.
Working in the Vehicle Technicians team
Explore teamWorking in the Vehicle Technicians Team is an exciting opportunity for anyone interested in working with cars or motorbikes. Our workshops are equipped with modern tools and technology, ensuring a clean and safe working environment.
The Team is responsible for a diverse range of tasks, including vehicle servicing, repairs, MOTs, pre-delivery inspections, and diagnostic activities. Rest assured; you’ll have all the necessary resources at your disposal to ensure the job is done right the first time.
Service Quality Specialist
