Ferrari Personalisation Specialist
Benefits with the role
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
We have an exciting opportunity for a Personalisation Specialist to join our Ferrari dealership in Swindon. In this role, you’ll be the central coordinator of the new‑car customer journey, ensuring every client enjoys a seamless, premium experience from enquiry to handover. You’ll support customers and the sales team with expert product knowledge, precise vehicle configuration and exceptional administrative accuracy. Acting as the key link between customers, the sales team, the factory and internal systems, you’ll ensure every order is perfectly managed from start to finish.
Key Responsibilities
- Guide customers through vehicle configuration in the showroom and Atelier, delivering a personalised, luxury experience.
- Manage all documentation, specifications and communications throughout the customer journey.
- Finalise and load vehicle specifications into Modis, liaising with the factory on special requests.
- Oversee order calls, ensuring specifications are complete, approved and submitted on time.
- Produce accurate pricing using the quote generator and maintain up‑to‑date pricing across systems.
- Create and manage order forms in Dealerweb, ensuring all supporting documents are complete.
- Maintain accurate CRM records, load deposits and support DVLA registration and invoicing.
- Check vehicle consignments on arrival and prepare all documentation for handover.
- Coordinate Atelier operations, appointments and customer experiences.
- Support demo/stock vehicle specification and assist marketing with renders, events and brand activity.
- Act as a key liaison across sales, marketing, administration, Ferrari North Europe and the factory.
Essential Skills and Qualifications
You’ll bring exceptional attention to detail, strong organisational ability and confidence working with both customers and internal teams. You should be comfortable managing multiple systems and deadlines, with solid commercial awareness and a proactive, solutions‑focused mindset. This role suits someone who thrives under pressure and takes pride in accuracy, accountability and delivering a premium customer experience.
If this opportunity excites you and you feel you’d be a great fit, we’d love to hear from you! Please apply with your CV and a cover letter.
Working at Ferrari Swindon
Explore locationDick Lovett Ferrari Swindon is situated on Frankland Road, which is a short distance from Junction 16 of the M4 motorway. Our flagship dealership opened in 2012, and the Ferrari brand has been the pinnacle of Dick Lovett since we began representing Ferrari in 1971 as an official Dino dealer.
When you join the team at Ferrari, you become part of a unique, passionate team with a drive to create a future-focused team in which their people are their greatest asset. The pairing of the Ferrari brand with the support of a family-run company, is a recipe for a successful career and a brilliant future.
Working in the Sales team
Explore teamWorking in the Sales Team puts you at the heart of Dick Lovett. Our Sales Teams are incredibly passionate about the fantastic cars and motorcycles that we sell and are motivated to deliver the very best in customer service.
As one of the largest departments in any of our dealerships, the team is responsible for supplying customers with their dream car or motorbike. Your expertise and genuine enthusiasm will play a crucial role in establishing strong relationships with our customers, inspiring them to remain loyal to our dealerships.
Ferrari Personalisation Specialist
