Service Advisor
Benefits with the role
- Bonus scheme
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Our BMW/MINI Dealership in Swindon are looking to appoint an accomplished and enthusiastic Service Advisor.
At Dick Lovett we believe passionately in and champion ‘Customer Satisfaction through Staff Satisfaction’. It is very simple; if we do everything to look after our staff, they will give exceptional service to our customers.
If you are someone who embraces the values of both the BMW brand and Dick Lovett Group, whilst being able to prioritise and manage your own workload, this could be the opportunity for you.
Key Responsibilities
Key responsibilities:
- Deliver a great experience for our customers in for servicing and repairs
- Booking services
- Completing repair orders
- Communicating any required repairs to our customers
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales
Essential Skills and Qualifications
Essential Qualifications:
- A minimum of two years experience working in a Service department in a franchised dealership
- A full clean UK driving License
- Knowledge of Microsoft Office, Excel and Kerridge
- Familiarity of warranty procedures would be advantageous but not essential
If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop. You will receive full manufacturer training and future proof your career for new technologies as they emerge into the car industry.
We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.
Working at MINI Swindon
Explore locationSituated on Ashworth Road, MINI Swindon is just off the B4006, also known as Great Western Way, and 2.5 miles from Junction 16 of the M4 motorway. MINI is one of the biggest car manufacturers in the UK, and Swindon is also home to the BMW Group Pressings Plant, where various parts for the iconic MINI are made.
The MINI brand is all about excitement, adventure, family, and love. When you work for MINI, you will become immersed in the culture of the brand which aligns with the values of Dick Lovett. When you join the team at Dick Lovett MINI, you won’t be a number. You will be part of the family.
Working in the Service team
Explore teamWorking in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
Service Advisor
