Retention Manager
Benefits with the role
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Join the Dick Lovett family as our Retention Manager and play a key role in shaping the customer journey at our Jaguar Land Rover retailer.
In this influential position, you will nurture long standing relationships, guide customers throughout their ownership experience, and lead targeted prospecting campaigns that support our sales performance.
You will work closely with both Sales and Aftersales teams to ensure every customer receives the attentive, personalised service that defines our family run business and expectations of the JLR brand.
If you are motivated, professional, and passionate about delivering exceptional experiences, we would be delighted to welcome you to our team. In return for your hard work, you will be offered state-of-the-art working facilities and continued support and investment in your development
Key Responsibilities
We’re looking for an enthusiastic and customer driven Retention Manager to join our Jaguar Land Rover team at Dick Lovett.
In this fast paced and rewarding role, you’ll build strong relationships with our customers, manage our finance retention activity, and create engaging prospecting campaigns that drive renewals and sales opportunities.
You’ll also lead our Service prospecting, connecting with customers ahead of their service visits and offering tailored support during their time with us. Working closely with our Sales and Aftersales teams, you’ll play a key part in delivering exceptional experiences and generating high quality appointments.
If you’re motivated, personable, and excited to make an impact within a premium, family run business, we’d love to hear from you.
Essential Skills and Qualifications
We are ideally looking for candidates with experience within a sales environment and can demonstrate a great customer experience level.
We need a proactive self-starter for this position, who is highly organised and personable to be successful in this role.
If you have a great track record in Sales or transferrable skills of delivering a consistently high level of customer service, this would be a great opportunity to join the team at Dick Lovett.
Working at Land Rover Melksham
Explore locationIn 2017, we opened our doors to our first Jaguar Land Rover dealership. With large new and used car showrooms and a drive-in service centre, the facility was created with customers in mind with a warm, modern design, featuring a barista bar and lounge style waiting areas. Along with a 21-bay workshop, we are able to provide a sales and aftersales experience befitting of this fine British marque.
Our Jaguar Land Rover dealership is located off the A350, which joins the M4 motorway at Junction 17, and is easily commutable from Chippenham, Bath, Trowbridge, and Westbury.
Working in the Sales team
Explore teamWorking in the Sales Team puts you at the heart of Dick Lovett. Our Sales Teams are incredibly passionate about the fantastic cars and motorcycles that we sell and are motivated to deliver the very best in customer service.
As one of the largest departments in any of our dealerships, the team is responsible for supplying customers with their dream car or motorbike. Your expertise and genuine enthusiasm will play a crucial role in establishing strong relationships with our customers, inspiring them to remain loyal to our dealerships.
Retention Manager
