Bookings Advisor
Benefits with the role
- Bonus scheme
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Are you ready to elevate your career as a Bookings Advisor with the Dick Lovett Group?
If you thrive in a fast paced, customer centric environment and enjoy being part of a high performing support team, this could be the perfect next step in your professional journey.
At the Dick Lovett Group, delivering exceptional service is more than just a priority, it is the foundation that our reputation and standards are built upon. We are seeking a motivated, service driven individual who is committed to delivering excellent customer service while building relationships in our luxury brand team.
Key Responsibilities
As a Bookings Advisor, you will be the first point of contact for customers arranging service, repair and MOT appointments. Handling enquiries via telephone and email, you will deliver a professional and efficient booking experience while ensuring outstanding levels of customer service.
Working as part of a busy team, you will coordinate workshop bookings, provide customers with accurate information, and build positive relationships through every interaction. You will be organised, customer-focused, and able to manage multiple priorities in a fast-paced environment, helping to support the smooth operation of our Aftersales department.
Essential Skills and Qualifications
- Previous experience in a customer service, bookings or contact centre role.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Customer-focused with a professional and positive approach.
- Confident using computer systems and managing multiple tasks.
- Experience within the automotive industry is desirable but not essential.
Working at Land Rover Melksham
Explore locationIn 2017, we opened our doors to our first Jaguar Land Rover dealership. With large new and used car showrooms and a drive-in service centre, the facility was created with customers in mind with a warm, modern design, featuring a barista bar and lounge style waiting areas. Along with a 21-bay workshop, we are able to provide a sales and aftersales experience befitting of this fine British marque.
Our Jaguar Land Rover dealership is located off the A350, which joins the M4 motorway at Junction 17, and is easily commutable from Chippenham, Bath, Trowbridge, and Westbury.
Working in the Customer Contact Centre team
Explore teamWorking in the Customer Contact Centre Team presents an exciting opportunity for individuals who are passionate about providing a personalised service.
As a member of our Team, your role is crucial in ensuring excellent customer service. You will be responsible for a range of tasks, such as efficiently managing incoming service calls of a diverse nature. This could include assisting customers with booking their car for a service or addressing queries related to servicing intervals. Your contributions will play an important role in preserving a high standard of customer satisfaction, encouraging customers to stay loyal to us.