Bookings Advisor
Benefits with the role
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Join the Dick Lovett Group as a Bookings Advisor
Drive outstanding customer experiences – every single day
Are you looking to drive your career forward as a Bookings Advisor, Call Handler or Call Centre Agent?
If you enjoy working in a fast paced, customer focused environment and thrive as part of a friendly, high performing team, this could be the perfect next step in your career.
At the Dick Lovett Group, delivering exceptional service isn’t just important – it’s at the heart of everything we do. We’re looking for a motivated, goal driven individual to play a key role in supporting our customers and contributing to our continued success.
The Role
Working as part of our welcoming and supportive team, you’ll be the first point of contact for customers booking their service, repair and MOT appointments. You’ll manage enquiries confidently over the phone and via email, ensuring every interaction is smooth, professional and memorable. We are looking for an experienced Bookings Advisor to join our team and contribute to the success of the Dick Lovett Group. If you are goal driven and enjoy working in a fast-paced environment delivering an exceptional service to our customers, this is a fantastic opportunity for you to join our friendly team.
Key Responsibilities
- Booking service, MOT and repair appointments for BMW, MINI and Motorrad customers
- Supporting customers with enquiries and making accurate, well-informed bookings
- Identifying opportunities to enhance the customer journey
- Keeping customer and vehicle records fully up to date
- Clearly communicating offers and explaining their benefits
- Following up enquiries with Aftersales departments to ensure a seamless experience Make customer Service, MOT, and repair bookings for BMW Customers
Essential Skills and Qualifications
- A strong background in a customer centred role (phone or face-to-face)
- Excellent communication skills and a friendly, professional approach
- High attention to detail with accurate data processing
- A proactive, positive attitude and a genuine passion for customer service
- Previous experience within the automotive industry would be advantageous
- Ability to reliably commute to our office in Bristol
What You’ll Get in Return
- 25 days holiday plus bank holidays with a fantastic benefits package
- A 42.5 hour working week, Monday–Friday between 8am–6pm
- Saturday working on a rota basis
- A supportive team environment within a respected, premium automotive group
- A fantastic opportunity to grow your career with the Dick Lovett Group
If you’re ready for a new challenge and want to be part of a business that truly values its customers and people, we’d love to hear from you.
Working at BMW Bristol
Explore locationDick Lovett has been representing BMW for over 50 years and opened its Bristol location in 1997. As the largest dealership on the Bristol campus, BMW is also one of the most well-known by customers in the local area. We have team members who commute from around the South West to work in Bristol from Thornbury, Almondsbury, Bristol City Centre and Portbury.
The team works hard to provide a first-class service to both sales and aftersales customers. BMW Bristol is situated in Laurel Court just off the A4018, easily accessible from Junction 17 of the M5 motorway.
Working in the Customer Contact Centre team
Explore teamWorking in the Customer Contact Centre Team presents an exciting opportunity for individuals who are passionate about providing a personalised service.
As a member of our Team, your role is crucial in ensuring excellent customer service. You will be responsible for a range of tasks, such as efficiently managing incoming service calls of a diverse nature. This could include assisting customers with booking their car for a service or addressing queries related to servicing intervals. Your contributions will play an important role in preserving a high standard of customer satisfaction, encouraging customers to stay loyal to us.